Complimentary Support
Pervasive offers one complimentary support ticket within 30 days of purchase with proof of purchase. The 30-day period starts with the invoice date of a purchased Pervasive product.
To obtain your complimentary support, register your product by either completing our
online registration form or by calling our Customer Interaction Center.
Please note that Pervasive products bundled with an application or operating system may not be eligible for complimentary support. A customer must provide the Pervasive part number and serial number located on the scan label on top of the box, or the registration card inside, as part of the registration process. Bundled or embedded versions of Pervasive products are usually supported by the vendor providing the solution.
Other Complimentary Support Options
Knowledge Base – Searchable access to thousands of published articles
Online Library – Access to all Pervasive User Manuals online
Technical and White Papers – Focused and targeted information on issues that matter to you
DevTalk – Online community discussion forum
Component Zone – Community exchange forum for software and ideas
Reporting Product Defects
There are two ways to report a potential product defect, depending on how fast of a resolution you need. If you would like to work with a Technical Support engineer on the bug and need a workaround for the issue while waiting on the fix, then you can open a paid incident via the normal channels. Once a Technical Support engineer verifies the issue is a product defect, a refund will be requested for the ticket you opened.
If you do not need immediate assistance with the issue, and do not wish to pay to open a ticket, you can report the bug using our Defects FYI submission form here. Please note that defects submitted via the Defects FYI form are treated as internal issues and no Technical Support engineer will contact you with a workaround or bug fix notification.
Have questions?
For questions concerning complimentary support, support plans, or product availability, contact the Customer Interaction Center at cic@pervasive.com or by phone.
