Data Management Product Support Life Cycle
The following table describes the Product support lifecycle for previous and current Pervasive products.
- The "General Availability" column indicates this product is currently available for purchase and technical support is available for qualifying customers.
- The "End of General Availability" column indicates that the product is no longer available for purchase; however, technical support is available for qualifying customers.
- The "End of Support" column indicates that support is no longer available for that product from Pervasive Software. Note: Legacy support is available for an additional charge on select products.
| Product Name |
General Availability |
End of General Availability |
End of Support |
Comments |
Pervasive PSQL
Summit v10 |
September 18, 2007 |
|
|
Version 10 SP3 is now available |
| Pervasive PSQL v9 |
March 1, 2005 |
July 1, 2009* |
January 1, 2010 |
Only NetWare version still available |
| Pervasive PSQL V8 |
December 1, 2002 |
July 1, 2006 |
December 31, 2006 |
Service Pack v8.7 available for download (with proof of purchase) |
| Pervasive PSQL v2000i |
March 1, 2001 |
September 1, 2003 |
July 1, 2004 |
Unsupported |
| Pervasive PSQL 2000 |
June 30, 1999 |
|
March 1, 2003 |
Unsupported |
| Pervasive PSQL 7 |
August 1, 1998 |
|
January 1, 2002 |
Unsupported |
| Btrieve 6.15 and prior |
June 29, 1994 |
|
|
Unsupported |
* Note to Pervasive PSQL NetWare Customers: Because Pervasive PSQL v9 is the last platform on which PSQL supports NetWare, Pervasive will continue to ship and support Pervasive PSQL v9 on NetWare as a generally available product for the foreseeable future. Click here if you would like to keep up to date on PSQL NetWare plans.
Prior version products are eligible for "End of General Availability" approximately 9 months after the release of the next major version, after this period the product is no longer generally available; however, support for that version will continue through the End of Support date.
Support for General Availability means:
- One complimentary support ticket provided within 30 days of purchase (proof of purchase).
- After the complimentary support period, phone and electronic support is chargeable* for all issues.
End of General Availability means:
- Product is not available for sale or published on the Pervasive Software price list
- Phone and electronic support is chargeable* for any issue related to this product.
End of Support means:
- Phone support is available for a premium charge; however, no fixes or resolution is guaranteed.
* Chargeable phone and electronic support provided on an annual subscription, a paid support contract, or individual per-incident charges.
Have questions?
For questions concerning complimentary support, support plans, or product availability, contact the Customer Interaction Center at dbcic@pervasive.com or by phone.
