Complimentary
Pervasive offers a 30-day complimentary support period to provide technical assistance with the installation, initial configuration and usage of a Pervasive product. The 30-day period starts with the invoice date and is limited to 1 incident. When contacting Pervasive for complimentary support, please have the part number and serial number ready (located on the registration card).
Note: Pervasive products bundled with an application may not be eligible for complimentary support.
Per-Incident
The single support incident is the affordable option when support needs are few and far between. Per-incident can be delivered via email or by calling Pervasive. To purchase support incidents via telephone please call Pervasive at 800-287-4383![]( "Call: 800-287-4383")
Option 2 (for Sales) and Option 2 (for Database).
Contract
| Unlimited Named Contacts |
Five Named Contacts |
Two Named Contacts |
Two Named Contacts |
| Unlimited Service Tickets |
25 Service Tickets |
10 Service Tickets |
5 Service Tickets |
| Max. Response Time: 2 hours (critical) and 6 hours (non-critical) |
Max. Response Time: 4 hours (critical) and 12 hours (non-critical) |
Max. Response Time: 6 hours (critical) and 24 hours (non-critical) |
Max. Response Time: 6 hours (critical) and 24 hours (non-critical) |
| 24x7 |
9AM - 5PM CST |
9AM - 5PM CST |
9AM - 5PM CST |
| Direct Access to Backline Technicians |
N/A |
N/A |
N/A |
Note: Terms and conditions of Contract Support are as defined in the Pervasive Software Inc. Software Support Services Agreement.
Contact Pervasive to Purchase Support
Toll Free: 800.287.4383![]( "Call: 800.287.4383")
Direct: 512.231.6000![]( "Call: 512.231.6000")
Email: database@pervasive.com