| Pervasive PSQL v11 |
Sep 29, 2010 |
Not Scheduled |
Not Scheduled |
Not Scheduled |
| Pervasive PSQL v10 |
Sep 18, 2007 |
Mar 31, 2011 |
Sep 1, 2011 |
Mar 1, 2012 |
| Pervasive PSQL v9* |
Mar 1, 2005 |
Jul 1, 2009 |
Jul 1, 2009 |
Jan 1, 2010 |
| |
|
|
|
|
| AuditMaster v7 |
Nov 22, 2010 |
Not Scheduled |
Not Scheduled |
Not Scheduled |
| AuditMaster v6.4 |
Sep 18, 2007 |
Oct 31, 2011 |
Mar 1, 2012 |
Sep 1, 2012 |
| AuditMaster v6.3 |
Nov 15, 2005 |
Mar 1, 2010 |
Mar 1, 2010 |
Oct 1, 2010 |
| |
|
|
|
|
| Backup Agent v3 |
Nov 22, 2010 |
Not Scheduled |
Not Scheduled |
Not Scheduled |
| Backup Agent v2.0 |
Aug 19, 2008 |
Oct 31, 2011 |
Mar 1, 2012 |
Sep 1, 2012 |
| Backup Agent v1.2* |
Sep 18, 2007 |
Aug 19, 2008 |
Aug 19, 2008 |
Sep 1, 2012 |
| Backup Agent v1.1 |
Dec 15, 2005 |
Mar 1, 2010 |
Mar 1, 2010 |
Oct 1, 2010 |
| |
|
|
|
|
| DataExchange v4 |
Nov 22, 2010 |
Not Scheduled |
Not Scheduled |
Not Scheduled |
| DataExchange v3.0 |
Aug 19, 2008 |
Oct 31, 2011 |
Mar 1, 2012 |
Sep 1, 2012 |
| DataExchange v2.9* |
Sep 18, 2007 |
Aug 19, 2008 |
Aug 19, 2008 |
Sep 1, 2012 |
Pervasive Product Support Lifecycle Definitions
- General Availability - The product is currently being sold and supported by Pervasive. Standard support for General Availability products includes one complimentary support ticket (if submitted within 30 days of purchase) and standard chargeable per-incident and contract support.
- End of General Availability - The product is no longer sold by Pervasive. Support is still available for all customers until the product moves into Transition Support..
- Transition Support - Pervasive will limit research time on problem resolution for products in Transition Support. No maintenance updates will be delivered, with the exception of patches provided in Pervasive's sole discretion to resolve critical issues with the product. Support is still available to qualifying customers.
- End of Support - Standard technical support is no longer available for the product. Phone support for End of Support products is available for a premium charge; however, no fix or resolution is guaranteed. Pervasive will provide support for select End of Support products on an additional charge, contract only basis.
*Notes:
- PSQL v9 for NetWare is still generally available and supported.
- Backup Agent v1.2 is an upgrade patch for PSQL v10, Backup Agent v2.0 replaces v1.2.
- DataExchange v2.9 is and upgrade patch for PSQL v10, DataExchange v3.0 replaces v2.9.